PDA

View Full Version : Help me!



MiriG
04-26-2015, 04:29 PM
I bought a monthly card, money have wasted, but i didnt get diamonds ( sry for my bad English)

MiriG
04-26-2015, 04:35 PM
Problem discription:didnt get monthly card, but money were wasted
Purchase items:Monthly card
Purchase date:26.04.15
Server:Flame ninja
Game ID:205778
iTunes order screenshot:Didnt get order page
Did you crash when you bought items?:no

Vivian
04-27-2015, 02:48 AM
Hi Hero sorry for the late reply, i will let dev check your problem now. Please wait for a while

Vivian
04-27-2015, 02:52 AM
Also if you get your iTunes order please send us :)

MiriG
04-27-2015, 06:06 AM
My Qiwi Visa Card doesnt work, but ~8$ on my itunes was wasted :(

Vivian
04-27-2015, 07:55 AM
So could you recharge in other games? or just met the issue in we heroes? don't worry dev will check it for you, when you get the order please send me, after confirm your order we can compensate you :)

MiriG
04-27-2015, 09:23 AM
What order you are talking about? Its my first time, when i do in-App purchase! I tapped on monthly card, money wad wasted, but i didnt get monthly card! I had ~8,5$ On itunes and ~1,5$ on my Qiwi Visa Card. It wasted my money on itunes and on Qiwi, but i didnt get anything!

MiriG
04-27-2015, 05:17 PM
1255 This is my Itunes order screenshot! Yes, im from Russia.

GM-Nami
04-28-2015, 06:38 AM
1255 This is my Itunes order screenshot! Yes, im from Russia.

Got it, devs are checking for you, any news, we will tell you.

GM-Nami
04-28-2015, 07:05 AM
Hi hero, we checked that you installed illegal software named IAPCracker, so we can not get your payment voucher, you can apply refund, and uninstall IAPCracker, then recharge again.
Enjoy your game~

MiriG
04-28-2015, 08:21 AM
How can i apply refund? P.s. I uninstalled it!

GM-Nami
04-30-2015, 04:40 AM
How can i apply refund? P.s. I uninstalled it!

Hi, contact App store to apply refund:)